Each month approximately 200 callers—many with nowhere else to turn—receive vital information and referral to screened and approved human service organizations.  A call log also provides valuable information that allows the United Way and others to assess greatest community needs and target resources. Collier 2-1-1, a United Way administered federally designated phone number, works like 9-1-1, but is for non-emergency calls.  It utilizes state-of-the-art technology and expertise to connect callers